Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy.
If an item becomes unavailable, we reserve the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.
We hope you enjoy your purchase, but if you need to make a return, please contact us.
Our return policy is as follows:
- Return requests must be submitted within 15 days from the delivery date for US orders.
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- All items purchased during a promotional period are final sale.
We does not provide return shipping labels. For your protection, we suggest using a carrier that provides tracking information.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us with your order details and we will address it promptly.
Please allow up to 7-15 business days once your return has arrived back to us to inspect and re-authenticate the item(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.
Due to the nature of our consignment marketplace, we are not able to offer exchanges. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method. Please keep in mind that the returns process may take up to 15 business days before a refund is reflected back to your account.